We absolutely guarantee 100% satisfaction on all items purchased. All we ask is that all returns be done within 30 days of purchase and accompanied by original packaging. It is absolutely okay if you open the package and try the product (of course we're talking about your favorite pet). A receipt or proof of purchase is required for returns. All returns must happen in-store at any Naked Dog location. Exceptions may apply and include sales made during promotional periods to not exceed the original price paid. In the rare event of a problem with your order or damage to your order please keep all original packaging and contact us immediately. Any damage to the shipment or breakage must be reported within 3 days of receipt of the shipment in order to process a claim for shipping damage. You can either call us at 888-270-8292 or email us at firstname.lastname@example.org.